Cancellation, credit adjustments, and refunds
YANORA INC handles Yanora AI subscription cancellation, billing questions, and refund requests through the account controls and info@yanora.ai. Stopping future renewal, restoring generation credits, and refunding money are different actions. A support receipt does not confirm any of them. Yanora AI is for adults who are at least 18 years old. An eligibility restriction does not automatically determine a refund, cancel recurrence, or remove applicable consumer remedies.
This policy does not impose a blanket no-refunds rule or remove nonwaivable rights. Refund eligibility depends on the transaction, verified facts, applicable purchase terms, and consumer law. Explain the issue so the appropriate records and remedy can be reviewed.
Cancel a subscription online
Open Account → Subscription and use the cancellation control for the relevant owned subscription. Stripe cancellation schedules the end of recurrence at period end; PayPal cancellation stops recurrence at the processor. Remaining Yanora access is determined from eligible verified paid periods.
Keep the resulting subscription status or confirmation. Cancellation does not automatically refund the paid period or restore consumed credits. Deactivation, suspension, a support request, or deletion intake does not cancel renewal. Email info@yanora.ai or use support form if access or a control prevents cancellation.
Request a refund or billing review
Signed-in users can submit a refund or billing request from Account → Profile and associate an owned payment where available. People unable to sign in can use public support or email info@yanora.ai. Supply the relevant purchase date, payment or subscription reference, and reason; do not include card credentials.
Review can require clarification or proportionate ownership verification. A request does not authorize another charge, guarantee approval, or establish a fixed processing deadline. If a monetary refund is approved and initiated, its result depends on the payment method and verified processor outcome.
One-time purchases and unused or consumed credits
One-time top-ups do not themselves create recurring subscriptions. Purchased grants, subscription allocations, unused funding, consumed credits, and reserved credits are accounted for separately. Subscription allocation credits do not roll over; the current top-up flow shows ninety-day validity.
Any applicable nonwaivable expiry, cash-redemption, refund, or prepaid-value rules take priority. A credit balance does not itself establish a universally withdrawable cash account, and calling it a credit does not remove statutory protections. Contact us about a purchase, expiry, or redemption concern for specific review.
Generation failures and uncertain outcomes
Generation can fail, be moderated, remain pending, or need reconciliation. The accounting system distinguishes a reserved amount from verified use and a released reservation. Certain verified failure outcomes restore credits; an uncertain result may need investigation first.
Check job history before retrying. An option to retry saving an existing result does not start another generation. Restored credits are an account adjustment, not a refund to the payment method. Report missing results, incorrect accounting, or an unresolved reservation with the generation reference.
Billing errors, duplicate charges, and disputes
Contact info@yanora.ai about a duplicate payment, incorrect amount, unexpected renewal, or inconsistent account balance. Include relevant references so actual transactions can be compared. A duplicate browser action or pending payment display does not alone establish that two settled charges occurred.
Payment refunds and disputes can affect unused funding and entitlements while existing usage remains auditable. Lawful processor or issuer dispute rights remain available. A processor dispute is separate from a Yanora support request; neither should be described as a guaranteed outcome before verification.
Consumer rights and contact
Nothing here excludes a refund, correction, cancellation, redemption, or other remedy that applicable law requires. Generation uncertainty does not excuse an incorrect charge or misleading purchase disclosure. Retain the purchase information and ask for assistance with an inaccessible request process.
Contact YANORA INC at info@yanora.ai. Our business is located in Los Angeles, California, United States. Relevant resources are Subscription & Billing Policy, billing support form, privacy support form, and support form.